Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register for a jililu account, we collect personal information necessary to verify your identity, comply with legal obligations, and provide gaming services. The personal information we collect includes:

• Identity Information: Full legal name, date of birth, government-issued identification numbers (e.g., passport, driver's license, or national ID), and copies of identification documents for verification purposes.
• Contact Information: Email address, phone number, residential address, and any alternative contact details you provide.
• Account Credentials: Username, password, security questions and answers, and any other authentication information you create.
• Financial Information: Bank account details, e-wallet information (GCash, PayMaya), payment card details, transaction history, deposit and withdrawal records, and payment verification documents.
• Communication Records: Chat transcripts with customer support, emails, feedback submissions, and any other communications you have with jililu.

1.2 Information Collected Automatically

When you access jililu services, we automatically collect certain technical and usage information through cookies, log files, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information, and device settings.
• Usage Data: Pages visited, games played, betting patterns, session duration, time spent on each page, referral sources, and interaction with platform features.
• Location Data: IP address, geographic location data (city, region, country), and timezone information. We use this data to comply with geographic restrictions and licensing requirements.
• Cookies and Tracking: Session cookies, persistent cookies, web beacons, and similar technologies to recognize you, remember preferences, analyze usage patterns, and improve platform functionality.

1.3 Information from Third Parties

We may receive additional information about you from third-party sources to verify your identity, prevent fraud, and comply with regulatory requirements:

• Identity verification services that confirm the accuracy of information you provided
• Payment processors and financial institutions that facilitate transactions
• Credit reference agencies and fraud prevention databases
• Marketing partners and affiliates who referred you to jililu
• Publicly available databases and government records for compliance purposes

2. How We Use Your Information

jililu uses your personal information for the following legitimate purposes:

2.1 Service Provision and Account Management

• Create, maintain, and manage your jililu account
• Verify your identity and age to comply with legal requirements (21+ age restriction)
• Process deposits, withdrawals, and other financial transactions
• Enable you to participate in games, place bets, and access platform features
• Maintain betting history and transaction records
• Provide customer support and respond to inquiries

2.2 Legal and Regulatory Compliance

• Comply with Philippine gambling regulations and licensing requirements
• Fulfill anti-money laundering (AML) and know-your-customer (KYC) obligations
• Detect, prevent, and investigate fraud, cheating, and prohibited activities
• Enforce our Terms & Conditions and protect our legal rights
• Respond to legal processes, government requests, and law enforcement inquiries
• Maintain records as required by applicable law

2.3 Platform Improvement and Security

• Monitor and analyze usage patterns to improve platform functionality
• Develop new features, games, and services tailored to Filipino players
• Protect platform security and prevent unauthorized access
• Troubleshoot technical issues and optimize performance
• Conduct data analytics and research to enhance user experience

2.4 Marketing and Communications

• Send promotional offers, bonuses, and special deals (with your consent)
• Notify you of new games, tournaments, and platform updates
• Conduct customer satisfaction surveys and gather feedback
• Personalize marketing communications based on your preferences and behavior

You may opt out of marketing communications at any time by adjusting your account settings or clicking unsubscribe links in emails.

3. How We Share Your Information

jililu does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described below:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating jililu:

• Payment Processors: GCash, PayMaya, banks (BPI, BDO, UnionBank, Metrobank, Landbank) and other payment service providers that facilitate deposits and withdrawals.
• Identity Verification Services: Third-party verification providers that confirm your identity and prevent fraud.
• Technology Providers: Cloud hosting services, database management, cybersecurity providers, and IT support companies.
• Customer Support: Third-party customer support platforms and live chat service providers.
• Marketing Partners: Email service providers, SMS platforms, and analytics providers (with appropriate data protection agreements).

All service providers are contractually obligated to protect your personal information and use it only for the purposes we specify.

3.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, regulators, and law enforcement when required by law or necessary to:

• Comply with Philippine gambling regulations and licensing obligations
• Respond to court orders, subpoenas, or legal processes
• Investigate suspected illegal activity, fraud, or Terms & Conditions violations
• Protect the rights, property, or safety of jililu, our users, or the public
• Cooperate with regulatory audits and compliance investigations

3.3 Corporate Transactions

In the event of a merger, acquisition, sale of assets, or corporate restructuring, your personal information may be transferred to the acquiring entity. We will notify you of any such transaction and any choices you may have regarding your information.

4. Data Security Measures

jililu implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All sensitive data, including passwords and financial information, is encrypted using industry-standard SSL/TLS protocols during transmission and AES-256 encryption at rest.
• Access Controls: Personal information is accessible only to authorized personnel who require it to perform their job functions. Access is granted on a need-to-know basis with multi-factor authentication requirements.
• Secure Infrastructure: Our platform is hosted on secure servers with firewalls, intrusion detection systems, and regular security audits.
• Regular Monitoring: We continuously monitor systems for security vulnerabilities, suspicious activity, and potential data breaches.
• Employee Training: All jililu employees undergo data protection and security training to handle personal information properly.
• Incident Response: We maintain an incident response plan to address and mitigate any data security breaches promptly.

While we employ robust security measures, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity under your account.

5. Data Retention

jililu retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements:

• Active Accounts: Personal information is retained for the duration of your active jililu account plus any applicable legal retention period.
• Closed Accounts: After account closure, we retain certain information for a minimum of five (5) years to comply with Philippine gambling regulations, tax requirements, and anti-money laundering laws.
• Transaction Records: Financial transaction records are retained for at least seven (7) years as required by banking and financial regulations.
• Marketing Data: If you opt out of marketing communications, we retain minimal information necessary to honor your opt-out preference.
• Legal Obligations: Information subject to legal hold, ongoing litigation, or regulatory investigation is retained until the matter is resolved.

After the retention period expires, personal information is securely deleted or anonymized so it can no longer identify you.

6. Your Privacy Rights

Under the Data Privacy Act of 2012 and applicable Philippine laws, you have the following rights regarding your personal information:

Right	Description
Right to Access	Request a copy of the personal information jililu holds about you, including details about how it is used and shared.
Right to Rectification	Request correction of inaccurate or incomplete personal information in your account.
Right to Erasure	Request deletion of your personal information, subject to legal retention requirements and legitimate business purposes.
Right to Object	Object to processing of your personal information for direct marketing purposes or other specific purposes.
Right to Data Portability	Request transfer of your personal information to another service provider in a structured, commonly used format.
Right to Withdraw Consent	Withdraw consent for processing activities that rely on your consent, without affecting the lawfulness of prior processing.
Right to Lodge a Complaint	File a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated.

To exercise any of these rights, contact jililu customer support with your request. We will respond within fifteen (15) days as required by Philippine law. Verification of your identity may be required before processing requests.

7. Cookies and Tracking Technologies

jililu uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

7.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, account authentication, and security. These cannot be disabled without affecting core services.
• Performance Cookies: Collect anonymous usage data to analyze how visitors interact with jililu and identify areas for improvement.
• Functional Cookies: Remember your preferences, language settings, and customization choices to enhance user experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness.

7.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though this may limit platform functionality. To opt out of third-party advertising cookies, visit industry opt-out pages such as the Digital Advertising Alliance or Network Advertising Initiative.

8. International Data Transfers

Your personal information is primarily stored and processed within the Philippines. However, some service providers and technology partners may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place through:

• Data processing agreements that require compliance with Philippine data protection standards
• Standard contractual clauses approved by the National Privacy Commission
• Ensuring recipient countries provide adequate data protection levels
• Obtaining your explicit consent where required

9. Children's Privacy

jililu services are strictly intended for individuals aged twenty-one (21) years and older. We do not knowingly collect personal information from minors. If we discover that a user is under 21 years old, we will immediately terminate the account, delete all personal information, and forfeit any funds or winnings. Parents or guardians who believe their child has provided information to jililu should contact us immediately.

10. Changes to This Privacy Policy

jililu reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated through:

• Prominent notice on the jililu website
• Email notification to registered users
• In-account notifications upon login

The "Effective Date" at the top of this policy indicates when the current version became effective. Your continued use of jililu services after changes take effect constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact jililu through the following channels:

• Email: [email protected] (Data Protection Officer)
• 24/7 Live Chat: Available through your jililu account
• Customer Support: [email protected]
• Response Time: We aim to respond to privacy inquiries within 48 hours

You may also lodge complaints with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.